FAQ

What is SmartShopper at a glance?

SmartShopper is a mobile app currently available free on Android Play Store & Apple App Store for Pen Malaysian grocery shoppers to compare prices and save money. We gather all the major retailers' promotion prices here so that you are able to conveniently decide "Where To Shop Today?" with the best savings.

Why should I use SmartShopper?

Foremost, save money! Typical Malaysian household spends RM500 upwards monthly on grocery shopping. Use our Savings Planner to help you decide "Where To Shop Today?" based on your basket of items to purchase. Plan every grocery shopping trip "Smartly" with us by determining which retailers and products provide you the best value at the current time.

Who are the people behind SmartShopper?

SmartShopper was started in 2013 by our founders as a social project at own expense. As it gained popularity over time, the founding members then incorporated Blue Tangents Sdn Bhd in 2015 to better manage the App and enhance its usefulness.

It's a free app to use, sounds to good to be true doesn't it?

Yes it's free and No we do not "sell" your personal information away if that's what you're thinking. We've been running the App at our own expense for a long time as we recognise the social benefits it's been bringing to the Malaysian shoppers. To continue to ensure this useful platform sustains itself for shoppers, that's where we'll see businesses being linked up in reaching out to their customers with valuable interactions here. Hey! This could mean more rewards and relevant promotions to you as a shopper too.

Besides savings, what else can I expect to gain from using SmartShopper?

Look out to enjoy exclusive deals and earn rewards as you use SmartShopper frequently. You can enjoy using exclusive digital vouchers, win prizes with contest campaigns, earn prizes by participating in surveys etc. all via the SmartShopper App.

What products I can expect to be covered?

Any popular grocery products where you see retailers often promote. Couldn't find a product that you think is popular enough to be included? Drop us a note at info@smartshopper.my, we are always happy to validate its promotion popularity and include them into the current list of products.

What retailers I can expect to be covered?

Any supermarkets & pharmacy chains that are available nationwide in Pen Malaysia, you can expect to find their advertised promotion prices for the products we track here. We are now focusing on expanding to cover regionally-based retailers (in North, Central, South, East Cost) to list their promotion prices for free so that our users can compare even smarter. Enquiries and requests, feel free to drop a note at info@smartshopper.my

What price information I can expect to be covered?

We publish promotion prices that are advertised and listed by retailers through official channels (direct cooperation supply, newspapers, brochures, official website etc.).

How updated and quick can I expect the price information to be?

Within 24 hours of the promotion's start date. Short period promotions (e.g. 2-day weekend deals) are prioritised to be uploaded to the App before 12pm of the promotion start date.

How accurate can I expect the price information to be?

As our published price information are sourced from official channels, they are expected to be sold maximum at the published promotion price in the retailers' outlets unless stated otherwise in the remarks.

What if there are prices that are found more expensive from the store than what's listed in the app?

Alert us immediately at info@smartshopper.my stating the product, retailer outlet and date of visit. We have dedicated personels on standby to investigate and advise soonest possible on the validity of the price for your action. There are "Human Factors' involved after all in transcribing the information into the app at such speed and volume. Inaccuracies in any case are regretted and made honestly, we take immediate corrective measures upon investigating.

How letting SmartShopper know me better helps me too in using SmartShopper?

There is simply too much information available and not all are useful to everyone, we'd like to help you cut out the useless annoying ones. Your profile helps you get relevant information and promotions only, minimising information that brings no value to you. For instance: Ladies get prioritised to receive information on female beauty products, Users with children on baby products, Malays on Ramadhan/Hari Raya celebration products etc.

How is my personal data and its security handled?

Your personal data is stored in secured servers where reasonably no third parties can gain access to. Should there be any reward campaigns that require your personal data to be shared with a third party to proceed, we would always first notify and seek your consent. Our full Privacy Policy can also be read here: v4.smartshopper.my/privacy